Специалист поддержки

Location: Remote

Salary: От 57 000 ₽ в месяц

Точка — IT-компания, создаём онлайн-банк и продукты, которые развивают бизнес.

Overview

You will assist Tochka's clients with any questions via chat and phone. Handling various requests, from document orders to providing recommendations, your primary goal is to resolve each client's inquiry with attentiveness.

What you will do

• Assist clients with inquiries via chat and phone.
• Resolve client issues independently with trust and minimal bureaucracy.
• Communicate respectfully without scripts, exceeding client expectations.

Requirements

• Experience working with clients. Experience with legal entities is an advantage.
• Easily find common ground with people and clearly explain complex things.
• Able to organize yourself, work without control and reminders.
• Willing to undergo training, master new information and programs.

Culture & Benefits

• Official salary from day one
• Flexible 5/2 schedule with 8-hour shifts, start time varies from 06:00 to 15:00.
• Work remotely with occasional trips to Yekaterinburg once a year to spend a week with the team.
• No plans, long approvals, scripts, or dress code.
• Well-structured training system and a mentor.
• 500+ free courses for skill enhancement and career growth.
• Comprehensive benefits package after the trial period, including health insurance, psychologist services, and extra days off.
• Discounts from partners like Skillbox, Skyeng, and Yandex Practicum.