Специалист поддержки

Location: Remote (Russia), with rare trips to Екатеринбург

Salary: From 69,000 ₽ per month before taxes

Точка — IT-компания, создаёт онлайн-банк и продукты для развития бизнеса.

What you will do

• Help clients via chat and phone on topics like accounting, taxes, technical, legal, acquiring, payments, and general business questions.
• Work autonomously with freedom to resolve client issues without bureaucratic delays or scripts.
• Choose areas of client support that interest you most.
• Communicate respectfully and aim to exceed client expectations.

Requirements

• Must have experience working with clients; experience with legal entities is a plus.
• Ability to communicate complex information clearly.
• Self-organization and ability to work without supervision.
• Willingness to learn new information and software.

Culture & Benefits

• Official salary from day one with transparent tax information.
• Flexible 5/2 schedule with floating start times and variable days off.
• Remote work with occasional team trips to Екатеринбург.
• Supportive leadership without micromanagement.
• Comprehensive training and mentorship programs.
• Access to 500+ free courses for skill development and career growth.
• Health benefits including DMS, psychological support, and extra days off after probation.
• Partner discounts on educational platforms.

Hiring process

• Quick WhatsApp contact after application with brief questions on experience and motivation.
• Short interview lasting 10-15 minutes.