Customer Success Account Manager

Мы помогаем пользователям в работе с B2B-продуктами Лаборатории широкого спектра: защитой конечных точек и серверов, виртуализации, почты и трафика, промышленных решений и защитой от целевых атак.

Overview

The Customer Success Account Manager will focus on incident resolution and license renewal, manage the contract lifecycle, and maintain regular client communication.

What you will do

• Provide premium technical support.
• Manage the lifecycle of support contracts and proactively communicate with clients.
• Lead incident resolution tasks.
• Represent the client to internal departments.
• Develop long-term relationships and create success stories.
• Gather and analyze feedback for product improvements.

Requirements

• Experience communicating with enterprise-level clients.
• Systematic approach to planning and problem-solving.
• Experience troubleshooting software issues and finding solutions.
• Experience building trust with teams and clients.
• English proficiency for reading technical documentation.

Nice to have

• Technical background in IT systems administration or pre-sales.
• Understanding of ITSM principles.
• Experience in sales or client support.
• Knowledge of Kaspersky Lab solutions or similar products.
• Experience with SIEM.