Product Manager — Customer Feedback & Discovery (GameTech)

TL;DR

Product Manager — Customer Feedback & Discovery (GameTech): Designing and operating structured customer feedback systems and conducting partner research to uncover needs and validate priorities, with an accent on feedback collection, insights generation, and prioritization. Focus on applying jobs-to-be-done methodology, mapping pain points, and driving action based on evidence to improve the partner journey.

Location: Remote (Russia)

Company

Xsolla is a GameTech company focused on providing payment solutions and services for the video game industry.

What you will do

• Design and operate structured customer feedback systems.
• Conduct regular partner interviews and apply jobs-to-be-done methodology.
• Map pain points across the partner journey and validate feature requests.
• Synthesize feedback themes into prioritization input.
• Track feedback-to-resolution metrics and present insights to stakeholders.

Requirements

• 3+ years of product management experience with a customer research component.
• Demonstrated experience conducting user interviews and synthesizing insights.
• Strong analytical skills for pattern identification.
• Experience designing or operating feedback programs.
• Excellent written communication for reports and documentation.
• Ability to drive action based on evidence.
• Fluent English (C1).

Nice to have

• Experience in B2B SaaS customer research.
• Background in customer success, support, or voice-of-customer programs.
• Training in jobs-to-be-done or design thinking methodologies.
• Gaming industry knowledge.

Hiring process

• AI tools may be used to support parts of the hiring process, such as application review and assessment.
• Final hiring decisions are ultimately made by humans.