Medical Administrative Assistant / Customer Support

#vacancy

Medical Administrative Assistant**/ **Customer Support (remote)

MEDvidi is a mental health technology platform that connects patients with licensed physicians in the United States for online care.

The position is fully remote and ideal for professionals who value the opportunity to work evening hours (5 PM-1 AM).

📍Локация: Remote

Responsibilities:

- Provider Support Management
- Patient Care Coordination
- Pharmacy Operations
- Clinical Administration

Required:

- 2+ years of experience in customer support, medical administration, or healthcare operations.
- Proven experience handling inbound and outbound calls in English with patients or clients.
- Experience working with patients and/or healthcare providers.
- Strong communication skills and ability to handle complex or sensitive cases.
- Solid understanding of healthcare workflows and medical terminology.
- High attention to detail and accuracy in documentation.
- Fluency both in English and Russian (spoken and written).
- Ability to work primarily within US Eastern Time hours (11:00-20:00 ET), with some flexibility in shift start/end times based on operational needs.
- Availability for a 5-day workweek (start day may vary based on operational needs)
- A formal medical or healthcare degree is a plus but not mandatory if you have relevant hands-on experience.

Preferred:

- Experience in telehealth, mental health, or medical tech environments.
- Familiarity with prescription workflows and pharmacy coordination.
- Experience working with CRM, EMR, or healthcare platforms.
- Relevant certifications in healthcare administration.

Why Join MEDvidi:

- A chance to contribute to a high-impact, product-driven company in the medical tech space.
- Clear growth opportunities and a competitive compensation package.
- Fully remote collaboration from any EU country under a B2B model.
- Health insurance is available after the probation period.
- Sports & wellness compensation.
- 19 paid vacation days annually.
- 4 additional wellness days each year.
- Paid sick leave for the first 5 working days.
- Thoughtful gifts for key life events.
- Personalized English lessons through Preply.

Apply here: [](https://www.comeet.com/jobs/medvidi/2A.003?coref=1.10.s23_96D)

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