Customer Service Representative (Fintech)

TL;DR

Customer Service Representative (Fintech): Providing excellent client support by handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. Focus on ensuring effective and timely resolution of client issues.

Location: Able to work on shift rotation (day, night, weekends)

Company

Exinity provides individuals in the world’s fast-developing economies with guidance, tools, and easy market access so they can trade and invest with confidence.

What you will do

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information on products, services, and policies.
• Ensure effective and timely resolution of client issues.
• Collaborate with colleagues to share knowledge and best practices.
• Identify recurring customer issues and suggest improvements.

Requirements

• Prior customer service experience.
• Strong communication, problem-solving, and active listening skills in Russian and English.
• Computer literate with sound knowledge of Microsoft Office suite.
• Genuine interest in the financial markets.
• Fluency in Russian is a requirement for this role, as you will be working closely with Russian-speaking clients and stakeholders.
• Able to work on shift rotation (day, night, weekends).

Nice to have

• University degree in a related field will be considered an advantage.
• Knowledge of Meta-Trader platforms will be considered an advantage.

Culture & Benefits

• Hybrid Working Policy
• Discretionary performance related bonus
• Personalized Flex-Benefits
• Medical insurance for employees.
• Comprehensive leave package of 40 days inclusive of Public Holidays