Customer Experience Manager

Location: Must be located in EMEA

We’re supporting a remote-first SaaS company that equips game developers with the infrastructure to manage multiplayer, player data, and monetization.

Overview

You will work across success, support, and advocacy — ensuring players and studios alike have a great experience. You will help retain and grow their client base — from proactive support to building client education content and community.

What you will do

• Be the go-to point of contact for a set of customers.
• Help customers troubleshoot issues and share feedback internally.
• Create self-service content, help center docs, and client comms.
• Track customer satisfaction and implement improvements.
• Collaborate with marketing on case studies and advocacy stories.

Requirements

• 3–5 years in Customer Success, Support, or Experience roles.
• Excellent communication and problem-solving skills.
• Proactive, organized, and curious about improving user journeys.
• Experience working in SaaS or with technical customers.
• Familiar with the gaming industry or game dev ecosystem.
• Fluency in English and location in EMEA are required.

Culture & Benefits

• Remote-first team working async across multiple time zones.
• You’ll report to the Head of Customer Success and work cross-functionally with Product and Growth.
• Core working hours: CET ±2.